Returns Policy

Plymouth Embroidery Studio LTD Returns Policy

1. You may return any item bought from our standard range* within 28 days of delivery only if the item/s are faulty/damaged providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. Returns can take up to 15 working days to be processed.

2. Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:

– Goods that have been embroidered, badged or printed.
– Goods that have been assembled in line with your requirements.
– Goods that have been specially procured in line with your requirements and do not form part of our standard range*.

4. Our promise is to uplift unwanted goods from your premises within 5 days of the request being made.

5. This does not affect your statutory rights.

6. In the event of goods arriving with production or manufacturing errors Plymouth Embroidery Studio LTD reserves the right to correct these prior to offering a refund, at the sole discretion of Plymouth Embroidery Studio LTD .
* Our standard range is any item available on our website and does not include special colours or sizes.

Delivery

1. All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed.

2. Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery.

3. All shortages, damage, production errors or non-delivery of goods must be notified to us by telephone within 48-hours and confirmed in writing within 3 working days of dispatch.

4. Plymouth Embroidery Studio LTD holds no responsibility for items which may be damaged or lost when customer has requested goods to be left in specific collection locations by DPD e.g. Behind bin.

5. Claims for shortages or non-delivery must be supported by the couriers POD and a delivery note which the goods have been signed as unchecked, short or damaged as appropriate.

6. By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.

7. Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.

Please note that colour samples shown may not exactly match the colours on the actual garments. Also, for exact sizing, please check the sizing guide. Please contact us if you have any enquiries.
Plymouth Embroidery Studio LTD withhold the right to refuse orders, at their sole discretion, for (but not limited to):
(a) Offensive words and slogans
(b) Offensive graphics and icons
(a) copyrighted material
(b) copyrighted images or phrases
Plymouth Embroidery Studio LTD Returns Policy
You may return any item bought from our standard range* within 28 days of delivery only if the item/s are faulty/damaged providing it is in the original packaging and suitable for resale. We will also pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. Returns can take up to 15 working days to be processed.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
Goods that have been embroidered, badged or printed.
Goods that have been assembled in line with your requirements.
Goods that have been specially procured in line with your requirements and do not form part of our standard range*.
Our promise is to uplift unwanted goods from your premises within 5 days of the request being made.
This does not affect your statutory rights.
In the event of goods arriving with production or manufacturing errors Plymouth Embroidery Studio LTD reserves the right to correct these prior to offering a refund, at the sole discretion of Plymouth Embroidery Studio LTD .
* Our standard range is any item available on our website and does not include special colours or sizes.